Privacy Policy

The General Data Protection Regulation (GDPR) is effective from 25th May 2018.  We take your privacy and the protection of your personal data very seriously.  This Privacy Policy explains what personal data we collect, how we use that data, the reasons we may need to disclose it to others and how we store your data securely.  This policy is subject to revision, so please check our website on a regular basis for any changes.


How the law protects you

Data protection laws state that we are only able to process personal data if we have a valid reason to do so. The reasons we process your personal data include, but are not limited to, your consent, fulfilment of a contract, invoicing and to contact you.


How do we collect personal data from you?

We receive personal information from you when you complete the Contact form on our website, or if you contact us by phone, email or in writing.


What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address and phone number.


How do we use your data?

We use information about you in the following ways:

  • To process orders that you have submitted to us
  • To provide you with products and services
  • To comply with our contractual obligations we have with you
  • To help us identify you
  • To provide customer care
  • To respond to your requests for technical or price information
  • To administer accounts and keep track of invoicing and payments
  • To notify you about changes to our products and services
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • To inform you of price changes.
  • To enable us to review, develop and improve the website and services


Retention periods

We will keep your personal data for the duration of the period you are a customer of RS Minerals Ltd.  We may keep your data for up to 7 years after you order goods from us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.


Who has access to your personal data?

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We work closely with a number of third parties (including mining companies, manufacturers, shipping companies and agents, providers of warehousing, hauliers and couriers) and we may pass personal data to these companies for the provision of goods and services on our behalf.  However, we will only ever share information about you that is necessary to provide the service you require and your personal data will not be used for any marketing purposes.

We may share your information if we are acquired by a third party.  In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of RS Minerals Ltd, our customers, or others.  This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Your rights

If you prevent the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you. It may also mean that we shall be unable to provide our products or process a cancellation.

You have the right to object to our use of your personal data, or ask us to delete it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we may need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes.  We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time.


Accessing and updating your data

You may request details of the personal information which we hold about you.  If you would like a copy of the information held on you please contact us by email to [email protected]

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.  We will promptly correct any information found to be incorrect.


Use of cookies

Cookies can provide us with information about browsing patterns and demographic data. They track the number of visits to the site and which pages of the site visitors select. This information can be used to help us develop and improve the site.  You can set your browser to block the cookies if you do not wish to receive them.


Security of your personal data

We use appropriate physical, electronic and managerial procedures to keep your data secure and to prevent unauthorised access or disclosure.


Contact us

Please e-mail any questions or comments you have about privacy to us at [email protected]